SimpleBills - Frequently Asked Questions

Signup

I’ve signed up, but I can’t log in!

When signing up you create a user name and password. If you have forgotten your password simply click “forgot password” on the login page. Put in the email address on your account and you will get your password emailed to you within 5 minutes.

I need to be added to my roommates’ bill!

Click here and fill out application. Please be sure to enter the same address as your roommate. We will get you matched up through your address, and you’ll be included on the next SimpleBill, depending on your start date.

I signed up for the wrong address, and now I have a bill for it. Do I have to pay it?

Yes, you do. Unfortunately, we can’t tell if you’re signing up for the right address or not. If you ask for electricity service at an address by signing up online, and you don’t cancel it immediately, you will need to pay for any usage that accrued at that address.

What does "deregulated market" and "regulated market" mean?

Deregulated Market – In a deregulated market, customers are able to choose their own electricity company to provide energy services for their residence. If you use SimpleBills and live in a deregulated market, then our service is free and we will set you up with our preferred electricity provider.

Regulated Market – In a regulated market, customers have to use their local municipality or city electricity provider to provide energy services for their residence. Because of this, SimpleBills has to charge a monthly fee to use our service.

What do you charge for this service?

In the deregulated market we only charge $4 per person, per month for SimpleBills.

In the deregulated market we do not have to charge for our service, it’s FREE! This is because the utility providers pay us, so you don’t have to..

What is your electricity rate in the deregulated markets?

In deregulated markets, our rate, like any other electricity rate, can change daily. Once you sign up with us, however, that rate is locked in and will not go up. To find out the current rate, send us an email at info@simplebills.com.

Do you have the cheapest electricity rate in the deregulated markets?

Not necessarily. Our rate is competitive, and we waive electricity deposits* for roommates, but we cannot always promise that it will be the lowest rate. Our main value is the bill combining and splitting service and that is what we do best.

Do you waive all deposits?

No, we only waive the electricity deposit in deregulated markets for roommates.

In regulated markets, you may have to pay deposits to other utility providers. Additionally, if you live by yourself you will have to pay a deposit to SimpleBills to use our service.

I need electricity on today! Can I get it on today?

In deregulated markets, we can have electricity on in 24-48 hours (weekdays only). Electric providers won’t turn on or off power over weekends or holidays, which is why we’re also closed on weekends and holidays. If you sign up before noon, most likely we can have power on by the end of the day—but we can’t guarantee that. In regulated markets, you can contact the providers needed to get your utilities connected. It will be entirely up to each provider’s policy. Please contact the utility provider in question directly for information on their policy.

What if the place I am living has a utility included in the rent?

Sorry, we normally can’t include bills that are included in the rent. If your apartment complex is big enough, we may be able to work something out. Have your property manager get in touch with SimpleBills: info@SimpleBills.com.

What if I need to move in earlier than I thought—can I change my start date?

Please let us know in writing what you would like your move-in date changed to. Please send an e-mail to info@SimpleBills.com. We’ll do our best to accommodate your request. Please be aware that we cannot change orders on the day it is supposed to turn on.

Once I have signed up for SimpleBills, are my utilities automatically set up?

No! What we mean by that is, “not necessarily”. We will assist in setting up some utilities, but we can’t do everything. We will provide instructions on how to set up your utilities based on your address and the utilities you selected during the application process. These will be emailed to you shortly after you submit your application. Please review them carefully.

Account Information

I’m locked out of my account.

Click hereto have your information sent to you. If this doesn’t work, e-mail us at info@simplebills.com to unlock it for you.

I need to change my payment information online.

Please click here, then use the instructions on that page to update your information.

I tried to pay my bill online, but I’m getting notifications that my account is bad.

Make sure your information is entered correctly online—you’d be surprised at how many payments don’t go through just because the information is not entered correctly. For bank accounts, please avoid the following characters/words: "and", "or", "&". If payments are not going through due to insufficient funds, please get funds into that account and try again.

Billing

Hey, my percentages are wrong!

Have all of your roommates signed up with SimpleBills? They must sign up so we can add them to you group in our system. We cannot send bills to customers who haven’t accepted our agreement. Have the roommates who were not included e-mail us at info@SimpleBills.com to be included on the bill. Keep in mind; the bills you receive are for the previous month’s usage.

What period of time does this bill cover?

For deregulated markets, your electricity bill details online give you the usage dates for your electricity bills. For any other utility, though, you will need to check with the provider. Most of the time, you will still receive paper copies of your utility bills in the mail. You can check those for the service dates. For regulated markets, you should check with the provider of the bill in question by contacting them directly.

My bill is too high!

In deregulated markets, we don’t make the amounts; we only send you what we receive from the providers. If your electricity bill seems high, check your usage online. If your usage is higher than the previous month, your bill will be higher. You can monitor your usage at Smart Meter Texas. Just e-mail info@simplebills.com to request your ESI and Meter No. For any other utility than electricity, please contact your provider directly. In regulated markets, we don’t make the amounts; we only send you what we receive from the providers. If any of your bills seem high, contact your utility providers. Unfortunately, we do not have the details of the bill.

What if my roommate doesn’t pay on time?

The unpaid balance will roll over to the remaining roommates. Be sure to sign a lease with roommates you trust. SimpleBills cannot cover unpaid balances for roommates.

What if my roommate doesn’t pay at all?

You’ll be responsible for covering their portion. SimpleBills cannot cover unpaid balances for roommates.

Why do I keep getting bill notifications? I already moved out!

Most likely, you still have an unpaid balance from your earlier address. Either the providers sent us a bill late, or you simply did not pay your final bill. Keep in mind; bills usually come a month late. If you move out in August, your last bill will probably not come until September. Also, make sure you have canceled all of your utilities so that you don’t get someone else’s usage!

Can I get a payment extension? I won’t get paid until after the due date.

Sorry, no payment extensions. We’ve already paid all of those bills to the providers, so we need to collect payment on time to continue your service.

My power’s not turned on/I paid my bill but power went off!

In deregulated markets, make sure your breakers are turned on, and that the switch on your meter outside is flipped to “On.” If this doesn’t fix it, you could have a bad meter. Contact Oncor at 888-313-6862. Oncor starts and stops meters, and reads them each month—they’re the only ones that can do anything about a broken meter. In regulated markets, make sure your breakers are turned on, and that the switch on your meter outside is flipped to “On.” If this doesn’t fix it, you could have a bad meter. Please contact your provider directly to ask for a technician to get your meter checked out.

How do I add another utility to my account?

If you need to add another utility on to your account please visit here. You will need to go to the My Bill tab and click on Utility Setup Instructions. The instructions for each utility will be described on this page. If you do not find the utility you are trying to add please email info@simplebills.com and we can assist you in setting up additional utilities.

How do I pay my bill?

When you sign up with SimpleBills, you’ll enter a checking account or credit card information to keep on file. You can choose to have your SimpleBill paid automatically from one of these accounts, or you can make one-time payments on-line from a bank account or a credit card. If you don’t want to pay online, you can mail in checks or money orders. Our mailing address is: SimpleBills
PO Box 370
Waco, Texas 76703

How are bills split?

By default, they are all split equally among however many roommates have signed-up. If you want to change the percentages, we’ll need to have a request in writing from each of the roommates. Please send to info@SimpleBills.com

When is my bill due?

When we receive your electricity bill will determine when your SimpleBill is issued. You’ll have ten (10) days after we issue your bill to pay. You can access your due date by logging into your account and navigating to the My Bill page.

I just got a bill from the utility company in the mail. Do I pay it?

No! You may still receive hard copies of your utility bills in the mail. Please keep these for your records but do not pay them.

What if I feel that my utility bill is not right?

If you have a question about your electricity bill, we can answer limited questions. If you have a question about any other utility company, you’ll need to contact them directly. We simply bill you the amount that we receive from the utility companies. Check your last SimpleBill to see who your utility providers are.

What if my SimpleBill doesn’t match the amount of my utility bill?

If the amount you see on your utility bill is different than the amount you have on your SimpleBill, please email info@simplebills.com with your name, property address, and a description of the discrepancy.

I am not living there this summer, so why did I get a bill?

This can occur if you signed up and put your start date earlier than your actual move-in date. Have the roommates who are there over the summer e-mail us to excuse you from the summer bills. If no one is living there, then unfortunately, you’ll all have to pay for that usage.

What if my roommates use a utility, but I don’t want to pay for it?

Once you have signed up with SimpleBills, you and your roommates can e-mail us to change your percentages. All roommates will have to agree to a change, though, so make sure you talk about this.

For Parents

How do I get set up to pay my son or daughter’s bill?

You will need to use your son or daughter’s e-mail and password so that you can view their bill. You can have your son or daughter enter your checking or credit card information to pay their bill each month.

Why can’t I have the bill/account in my name when I’m paying my son or daughter’s bill?

Just as in a lease contract, your son or daughter signed the contract with us, so they will have it in their name. But, you are still able to pay on their behalf. You can have your son or daughter enter your checking or credit card information to pay their bill each month.

I can’t view my son or daughter’s bill, and I’m the one paying for it!

You’ll need to get their username and password from them. We cannot give out customer information, so check with your son or daughter.

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